Ratings & Review Collection
At the core of our ratings and review collection is our Buyer Surveys, which act as your customer listening posts. Each year, over 16 million Bizrate Insights surveys are submitted with invaluable feedback and marketable ratings from verified customers. These standard ratings and reviews are collected from all Bizrate Insights’ Buyer Surveys and are made available for free to participating retailers.
Customer Satisfaction Measures
- Overall satisfaction
- Usability, Marketing, and Merchandising site metrics
- Customer Support metrics
- On-time Delivery and Order fulfillment metrics
Customer Future Intent
- Likelihood to recommend
- Likelihood to buy again
Demographics & Annual Spend
- Age, Gender, Household Income, Education, Marital status, Presence of children, and more
- Purchase frequency and amount spent