Handy data sheets and short reports featuring our latest consumer insights.
Consumers have a valuable device in their shopping toolkit—smartphones
It's likely been a long time since you’ve thought about doing homework, but today’s savvy smartphone-owning consumers sure know how to do theirs when it comes to store shopping.
Mobile Shopping Apps: What works and what doesn't?
When it comes to smartphone retail apps, 83% of surveyed buyers report that they’ve downloaded at least one. Get feedback straight from consumers on retail app usage.
Mobile is Growing: Are Your Sales Growing with It?
With 72% of users experiencing frustration, you can’t afford to miss this month’s BizAdvisor. We’ll take a look at smartphone shoppers’ top 5 biggest pain points and give tips on how to solve them.
Researching & Purchasing
With so many options—desktop, mobile, tablet—we are shedding light on why customers switch from one device to another.
Back-to-School Shoppers: Why and What They Are Buying
Back-to-School is the biggest shopping period after the Holidays. Are you missing out?
Behind the Curtain: Abandoners Speak Out on Why They Left
Ready to reduce your abandonment rate? Learn about common issues that lead to abandonment, and what abandoners really need in order to come back and complete the sale:
In-Store Pick-Up May Be More Important Than You Think
In-store pick-up is a staple fulfillment option for many omni-channel retailers. But how important is it to consumers?
Exclusive Holiday Planning Guide 2016
The holidays will arrive before you know it. Learn the biggest hurdles and best strategies around 4 key areas: Mobile, Payments, Promotions, & Delivery
Get Ready for Back-to-School
What drives back-to-school shoppers to buy? Get an exclusive look at how back-to-school shoppers plan to research & buy across devices this year.
How to Get Checkout Abandoners Back
Learn why shoppers who came with the intent to buy—and made it all the way to checkout—left just before purchase.
2016 Mobile Shopping Trends Every Retailer Should Know
How are shoppers really using mobile? What about in-store? Get a quick snapshot of our most interesting findings on mobile behavior this year.
Holiday Study: What Really Motivated Online Buyers This Season?
Get the top 3 most important take-aways from our holiday study—from shipping to discounts, what did buyers really want?
Online Mobile Purchases Set to Jump by 68% Next Year
Get our latest mobile predictions for 2016—including data you need to know about tablet and smartphone purchase behavior.
What Do Different Generations Want From Delivery?
Same-day shipping? One-hour delivery?! These days, faster shipping options are all the rage. But how much do these delivery options matter to shoppers? Download this study to find out what shipping choices really matter to your target audience.
Study Finds Most Thanksgiving Shoppers Are Self-Gifting
The latest Bizrate Insights study reveals that more online shoppers are buying gifts for themselves around Black Friday and Thanksgiving weekend.
Do Shoppers Purposely Cart Abandon for Coupons?
The latest Bizrate Insights study reveals that a notable percentage of online shoppers are intentionally abandoning their carts so retailers send them a coupon.
What Really Drives Customer Loyalty Online?
Deeply loyal customers tend to spend more, return more often, and recommend your store to others. What is the secret to converting shoppers into dedicated brand loyalists?
Do Customers Still Want Pre-Saved Checkout?
Every online shopper wants faster checkout—but do they want retailers saving their personal information to make it happen? These shopper survey results may surprise you.
Survey: Key Ways to Bring Abandoners Back to Purchase
In this special extended edition of BizAdvisor, you'll get a full break down of why abandoners leave—and what exactly will bring them back to purchase.
Top Reasons Shoppers Give Up on a Purchase
Did you know that half of abandoners who visit a retail site with the intent to purchase drop off somewhere between cart and checkout? Our latest abandonment survey data breaks down shopper intention, and where in the funnel they drop off.
How to Win The Comparison Shopping Phase
Get the latest consumer survey data about how buyers compare products. Learn what factors ultimately affect a buyer's purchase decision and how different generations and genders comparison shop.
Capture Buyer Attention Early in the Funnel
A significant percentage of retailers are missing out on a huge opportunity to capture buyers during the evaluation phase. In part one of the BizAdvisor Path to Purchase series, we'll help you attract buyers before they start shopping—or even hit your website.
Keep Buyers Online and Out of Competitor’s Stores
This month Bizrate Insights reveals surprising stats about buyer reliance on in-person shopping—and the tools that can help reduce that dependence.
4 Critical Takeaways From 2014 Holiday Insights
Insights are in from the 2014 holidays! Based on our review of buyer trends and preferences during the holiday shopping period, we've created 4 key steps retailers should take in the coming year to boost online purchase.
US Shoppers Worry About Online Payments
A large majority of consumers don’t trust some of the most well-known online tech companies to keep their credit card and personal information secure.
Consumers Ready to Adopt Mobile Payments
Consumers are interested in mobile payments. 40% of American online shoppers say they like the idea of using their phone to pay for purchases instead of carrying around their wallet.
Buying on phones Thanksgiving weekend nearly doubles year over year
Data collected from nearly 5 million purchases this holiday weekend shows more customers than ever before are relying on their mobile devices to buy.
Alibaba and Chinese e-commerce are coming to the United States
In a study conducted through Bizrate Insights, Hayley Silver, Connexity’s VP of Insights investigates how receptive American shoppers are to the Chinese ecommerce giant, Alibaba.