Get context for your ratings and reviews
Figure our your strengths & weaknesses relative to your competition.
Get to know your competition
Why would a customer choose your site vs. your competition? What do they like about your competitors? How do there customers differ from yours?
Gain a competitive advantage by benchmarking:
- Questions & ratings in all categories
- Experience by device type
- Customer Demographics
- First time vs. repeat customers
We’re benchmarking the companies you care about
We work with over 6,000 retailers across every retail category.Our questions are standardized across our network allowing you to make apple to apples comparisons.
Compare your site’s ratings versus:
- A competitive set you define
- A standard category of retailers
- The top-rated retailers on our network
Prioritize your next steps
You know how you stack up, but where do you start?
Let’s say customers don’t like the design of your site. Would that keep them from shopping at your store again?
Maybe yes, maybe no?
Correlations to your benchmark tell you what’s most important to your customers.
You’ll learn what needs your attention and how to increase loyalty.
Get the benchmarks and features you need
You’ll always have access to basic benchmark reporting for free. But you’ll need a subscription for some of our cooler tricks.Learn about subscriptions
5 weeks of dataweek over week
Earn seller ratings & access a recent view of current customer trends
Aggregate customer feedback from point-of-sale & order fulfillment surveys
Customer comments add color to your satisfaction scores
Syndicated seller ratings & Reviews to Google, Bing, Yahoo & more
Basic reporting is free
4 months of datamonth over month
Benchmark the top retailers & view key-loyalty metrics by device type
Key performance indicators & comments segmented by device
Benchmarks against our Network’s top retailers & a standard Bizrate category
Net loyalty percentile (promoters minus detractors)
Customer demographic details
13 months of datayear over year
Custom questions to deep dive areas specific to your business
Executive Summary Report with correlation analysis to prioritize feedback
Access to our Expert Question library to track buyer behavior
Custom benchmark of competitive In-Network retailers
Average scores by device types for all standard ratings
Detailed buyer profiles and breakout of repeat vs. new customers