Understand your customer’s experience
Step into your online shopper’s shoes. Gauge their customer experience from when they first visit your site until after your products arrive.
Listen. Your customers will tell you what they want.
Whether you want to track KPIs or have an additional conversation with a customer, we help you understand your shopper’s experience. The better your understanding, the better your website and the more you’ll sell.We survey verified buyers to gather their feedback on:
- Product Satisfaction
- Delivery & Returns
- Design of site
- Customer Support
Industry Expertise + Consumer Trust = Better Insights
Stores like us. Customers do too. We’ve been gathering consumer feedback for close to 20 years and participants are generous with their advice. Take their suggestions to heart – you’ll benefit from their altruism.
Start a Conversation
Keep your customers coming back again and again
Hear what your customers are saying – in their own words. We help you filter and prioritize comments, to get your teams the feedback they need. We’ll integrate into your workflow and even pass their email addresses into your CRM system – providing the contact information you need to follow up immediately.
Find Out How You Compare
Measure how you stack up to your competition
Use competitive benchmark reports to see how you compare to the competition across a variety of customer satisfaction metrics. Compare performance to our network’s top retailers, a competition category, or a custom group of retailers you select. Determine strengths, weaknesses, and what changes to prioritize for the biggest impact.
Reach for the Stars
Seller ratings are a surefire way to build trust. Our customer surveys are one of the fastest ways to build your ratings profile across Google, Bing, Yahoo and more.
Want more clicks in Search? Add Bizrate Insights ratings to your Google Product Listing Ads (PLAs) & AdWords. Merchants see more click-throughs, conversions, and value from their paid search ad investmentContact Us