Turn more visitors into buyers
You’ve done the hard work of getting online shoppers to your site. But now they’re leaving. Find out why and how to get them back.
Figure out what went wrong
15% of people who visit ecommerce websites intend to purchase something. On average, only 3% of visitors convert.
With our shopping cart abandonment survey, you’ll learn why they came… plus why they’re going and what page they’re leaving from. It’s your chance to uncover hidden obstacles along the path to purchase.
Stop them before they go
We’re like your best sales associate. If your customers are happily shopping, we won’t interrupt. As they start to leave, we’ll politely ask a few key customer survey questions to understand if they need assistance to complete their purchase.
Our bounce technology monitors cursor movements – so we only deliver an invitation when your visitors begin to navigate away from your site. As follow up, we’ll prompt your customer support team to reach out and close the deal.
Get Immediate ROI
Resources are precious and there’s a lot to be done.
Our reporting helps you prioritize where to focus for the biggest returns.
SAVE THE SALE
Respond in real time to customers who need support. Boost sales & appreciation when you help your customers complete their purchase.
Direct traffic more efficiently when you understand which customer journeys lead to conversions. We track referring URLs and which pages of your site they visit.
Alternate between survey invitations and coupons based on your goals. Target coupons to specific customers to boost your average cart size and drive more sales.
BUILD YOUR EMAIL LISTS
Gather new-to-file email addresses to grow your contact lists. Collect emails from opt-in customers and expand your reach.
You choose the customer & the message
You control who to invite. Set thresholds for:
TIME ON SITE
Our Case Studies
“I love shopping at companies that hear me, understand me, and really care what I think.” More
“Bizrate insights helps The Limited by providing thousands of customer surveys, serving as a direct line to customers. ” More
“Crutchfield, known for excellent customer service, explains their success… ” More