Our standard Bizrate survey code is programmed to automatically revert to a DHTML layer (inline image) if a pop-up blocker is present. We can change the invitation to always display as a DHTML layer as the change occurs solely on our end, but we find that this typically reduce response rates so it change may negatively impact your ratings.

Thank you,

Bizrate Insights

Thank You for commenting. We are happy to hear that you enjoyed the post .

Thank you for contacting us about the Non-Buyer Survey. After implementing the Buyer Survey you can also take advantage of our free Non-Buyer survey. For the full implementation guide for the Non-Buyer survey please refer to our blog post. Once you have implemented the Non-Buyer survey code and begin to receive responses, we will email you a monthly Non-buyer Roll-Up/Aggregated report as well as a Non-Buyer respondent level data file. To ensure the monthly report is delivered correctly, please ensure that we have the correct email address at which you would like to receive the report.

Feel free to contact us with any further questions you may have.

Thank you,

Bizrate Insights

Thank you for contacting us. I do show that you have gone through the steps of creating your merchant account so the survey code has already been generated for you. To implement the free Buyer Survey code please follow the three steps below:

1. Log in to http://merchant.shopzilla.com
2. Click on the Customer Feedback & Ratings tab at the top of the page.
3. Click on Buyer (Point-of-Sale) Survey Code.

Copy and paste the code listed on this page onto your order receipt or confirmation page.

For further documentation about getting started with the Buyers’ survey we encourage you to read the following blog posts:
http://www.bizrateinsights.com/2009/07/14/ready-set-listen/
http://www.bizrateinsights.com/2009/12/22/buyers-point-of-sale-code/

Thank you,

Bizrate Insights

Thank you for contacting us regarding your VitalMail contacts. Changes to your VitalMail contacts can be made by logging into the merchant site at http://merchant.shopzilla.com and going to the “Customer Feedback & Ratings” tab. Once there click on the “Subscription Management Center” then on the VitalMail “Edit” or “Subscribe” link. On the following page update the contact information as you wish and “save’ your changes.

For more detailed instructions please view our blog post on updating VitalMail contacts

Thank you,

Bizrate Insights

Thank you for contacting us. As a part of our Customer Certified program we offer the Customer Certified Medal which is a custom seal unique to your business that links back to your Customer Reviews page on Bizrate.com. To access the HTML code for the Customer Certified Medal simply log in the merchant site at http://merchant.shopzilla.com and proceed to the “Customer Feedback & Ratings” tab and click on “Customer Certified Medal”. Once on the Customer Certified Medal page, if the medal is not displayed it means you are not currently Customer Certified. To qualify for Customer Certified status you must meet the following qualifications:

• Actively serve the Point-Of-Sale survey.
• Have 20 fulfillment surveys during the past 90 days
• Maintain scores of at least 6.0 on the following 5 ratings metrics:

• Overall rating
• Would shop here again
• On-time delivery
• Customer support
• Product met expectations

Please feel free to view our blog post for more details about the Customer Certified Medal .

Thank you,

Bizrate Insights

We’ve recently launched a Subscription Management Center in our Shopzilla Merchant Services area. Please follow these simple instructions to make the update and control your VitalMail distribution.
• Login to your account at merchant.shopzilla.com
• Click on the Customer Feedback & Ratings tab
• Click on the Subscription Management Center link
• Click the VitalMail Subscribe or Edit link, update and save changes

Please email us at bizrateinsights@bizrate.com if you have further questions or need assistance. Thanks for posting on our blog!