Surveying ecommerce consumers since 1998 gives Bizrate Insights the privilege of earned and maintained relationships with over 5,000 online retailers in the US and Canada.
Client Spotlight
Backcountry.com has been partnered with Bizrate Insights since 2000, and has won Bizrate’s Circle of Excellence Award every year since 2002.
Backcountry.com uses its Bizrate survey data to look at monthly satisfaction trends and to provide training and feedback to Customer Support Representatives.
Customer Certified
Over 100,000 customers have rated this store
Ratings as of 08/12/11. View detailed store rating for most up-to-date information.
Bodybuilding.com has been partnered with Bizrate Insights since 2006, and has won Bizrate’s Circle of Excellence Award in 2009 and 2010.
Bodybuilding.com constantly looks to their customer feedback as a guide for where to make improvements, paying close attention to both survey scores and customer comments.
Customer Certified
Over 125,000 customers have rated this store
Ratings as of 08/12/11. View detailed store rating for most up-to-date information.
Hot Topic has been partnered with Bizrate Insights since 2000, and uses the Bizrate Insights’ Buyer Surveys to monitor trends in overall customer satisfaction. More importantly, Hot Topic uses this survey data to validate feedback they receive from their customers, and to make and monitor changes.
Customer Certified
Over 175,000 customers have rated this store
Ratings as of 08/18/11. View detailed store rating for most up-to-date information.
Store Ratings Directory
Use the Store Ratings Directory to look up retailers’ ratings and reviews on their report card page at Bizrate.com.
Learn more
Learn more about Bizrate Insights’ ratings, Customer Certification and Circle of Excellence Award:
Rating ScaleBizrate Customer CertifiedBizrate Circle of ExcellenceOur Methodolgy