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Presidential Winner Prediction Gap Narrows for Online Consumers After the First Debate

October 5, 2012 By

– Online Buyers still Favor Obama to Win But Romney Gains Ground –

October 4, 2012, Los Angeles—56% of online buyers expect President Obama to win this year’s Presidential Election, according to data collected post-debate by the Bizrate Insights Online Buyer Presidential Election Tracker.  Bizrate Insights tracks online buyer consumer sentiment across its network of over 5,200 online retailers. While Mr. Obama has held the lead for online buyers since tracking began on September 25, 2012, that lead disappeared during the morning hours today.  Mr. Obama recouped his lead heading into the afternoon, but has dropped from  63% of online buyers believing Obama would be the clear winner on October 3rd to 56% on October 4th (by 2pm PT).

“This Tracker, and other Fun Facts that Bizrate Insights collects along with retailer ratings, helps provide a well-rounded picture of the online buyer,” stated Hayley A. Silver, Vice President of Bizrate Insights. “Additionally, we thought it would be interesting to trend how online buyers, our core segment, relate to the omnipresent Presidential Election scene.”

The Tracker also finds that Baby Boomers and Senior online buyers are the ones driving the loss in confidence for an Obama win.  Keep up to the date on what online consumers are predicting for the Presidential election here.

About the Study

The Bizrate Insights Online Buyer Presidential Election Tracker was launched on September 25, 2012.  The survey is conducted via the Bizrate Insights survey platform and offered to online buyers immediately after purchasing from the Bizrate Insights Network of over 5,200 ecommerce retailers in the US and Canada.

Bizrate Insights welcomes requests for Flash studies such as this one to relate points of interest to the online shopping community.

With over 16 million surveys collected annually from over 5,200 retailers worldwide, Bizrate Insights is the largest source of verified customer-generated seller ratings and reviews in North America, helping both online retailers and consumers make informed decisions. Bizrate Insights’ core solutions are free, allowing retailers of all sizes to build best-in-class customer experiences, gain competitive intelligence, and attract more qualified traffic from top search engines. Visit www.bizrateinsights.com to learn more about our solutions, used by over 40% of Internet Retailer Top 500 retailers, as well as thousands of smaller boutiques.

For more information, please contact bizrateinsights@bizrate.com

Filed Under: Announcements, Press Releases

Bizrate® Insights Names the 2012 Bizrate Circle of Excellence Award Recipients

September 10, 2012 By

Bizrate® Insights Names the 2012 Bizrate Circle of Excellence Award Recipients
– 94 Online Retailers That Consumers Can Depend on to Deliver Top Quality Service –

LOS ANGELES – September 10, 2012– Today, Bizrate Insights, one of the largest sources of consumer-generated reviews of online retailers in the United States, announced the winners of its 13th annual Bizrate Circle of Excellence Award for its North American Retailer Network. The Award recognizes retailers that received outstanding online customer satisfaction ratings throughout a one year period, as rated by their own, verified customers.

The 2012 Bizrate Circle of Excellence Award, a symbol of trust and dedication to the customer, was earned by 94 online retailers, representing the top 1.8% of the Bizrate Insights North American Retailer Network of over 5,200 retailers. Online retailers earning this prestigious Award received significantly higher*customer ratings than the Network average across all seven key satisfaction indicators listed below.

Among the Award winners, 38 retailers received the highest distinction, the Platinum Award, representing 0.7% of the Network. The Bizrate Circle of Excellence Platinum Award is conferred to retailers that achieved winner status plus a score of at least 9.0 out of 10.0 in all seven key satisfaction indicators reviewed for the Award.

Bizrate Circle of Excellence Satisfaction Indicators

Point of Sale measurement Post Order Fulfillment measurement
Overall Satisfaction Repurchase Intent
Product Selection Product Met Expectations
Ease of Finding What The Customer Is Looking For On-Time Delivery
Customer Support

* Based on statistical significance. Customer feedback for the 2012 Award collected August 2011 – July 2012

“Every year, the Bizrate Circle of Excellence continues to be an emblem of the best online retail experience that a consumer can have from retailers both big and small, and across nearly all product categories,” stated Bill Glass, CEO of Shopzilla, Inc., the parent company for both Bizrate and Bizrate Insights. “The Bizrate Circle of Excellence Award boosts consumers’ confidence when shopping online, whether it’s at a well-known retailer or smaller boutique hoping to garner a first order. On average, 37% of shoppers check Bizrate’s ratings and reviews before they buy—by placing the Bizrate Circle of Excellence Award on product pages, shopping carts, and checkout, these award-winning retailers can further boost consumer confidence.”

From a retailers’ perspective, Bizrate’s trust symbols and ratings are an important seal of customer approval. “As an industry leader, we are constantly striving to deliver the best customer experience—in both product selection and customer service, and as a company we are invested in the belief that our customers deserve the best,” remarks Pat Schmidt, VP of Operations for 2012 Bizrate Circle of Excellence Award Winning merchant Footlocker.com, Inc. (the Eastbay and CCS brands are 2012 winners).  “Bizrate Insights is a core partner in helping us measure how satisfied customers are with their experiences with us and in helping us respond to evolving customer needs and wants.  This win shows that we are delivering on our promises by helping our customers look and feel their best in our high-quality shoes and clothing.  We’re excited to use this Bizrate Circle of Excellence Award to build an even bigger base of satisfied shoppers.”

Bizrate Insights congratulates the 2012 winners:

The 2012 Bizrate Circle of Excellence Award recipients (winners are listed alphabetically; Platinum Award recipients denoted with an asterisk)

123inkjets Cyberweld.com PersonalizationMall.com*
1A Auto* Dave and Adam’s Card World* PetGuys.com
A Cherry On Top* DermStore.com PtouchDirect.com
Abacus Private Store* Discount Contact Lenses* PureFormulas.com
ACLens DiscountFilters.com* Pyramyd Air
Adagio Teas Do My Own Pest Control* Ralph Lauren
Aeropostale Dogfunk REI
American Musical Supply* Drs. Foster and Smith Replacements, Ltd.
AmericanMuscle.com* Dungarees.net* Ringside Collectibles
AppliancePartsPros.com* Eastbay Rocky Mountain ATV/MC
Austin Canoe & Kayak Easy Appliance Parts SafetyGlassesUSA.com*
B&H Photo* etrailer.com* Schneider Saddlery
Baby SuperMall* Fairytale Brownies ShipMyContacts.com
Bath & Body Works* Ferret.com SmartPak Equine*
BatteryMart.com* Filters Fast Smashbox Online
Bobbi Brown Cosmetics FRSport.com* Sole Provisions
Bodybuilding.com* Jake Wilson Strings and Beyond
Bose* Jimmy Beans Wool The Gallery Collection
Brooks Sports, Inc. Jo Malone* The Hitch Store*
Bumble and bumble Knitting-Warehouse The Perfume Spot
CajunGrocer.com Latemodel Restoration Supply* The Spa Depot*
Carl’s Golfland LD Products* The Vitamin Shoppe
CCS LensDiscounters.com ThinkGeek
CD Universe LovelySkin TireBuyer.com
Celebrate Express MardiGrasOutlet.com* TobaccoGeneral
ChristianBook.com* Metro Medical Online UGG Australia
Clinique Motorcycle Superstore Vat19.com
Concordia Supply* Muir Skate* Vermont Teddy Bear*
CondomDepot.com Music123 Zappos.com*
Crucial.com* Musician’s Friend zZounds*
Crutchfield* Origins
Cutlery and More, LLC* PartSelect.com*

 

About Bizrate® Insights:

With over 16 million surveys collected annually from over 5,200 retailers worldwide, Bizrate Insights is the largest source of verified customer-generated seller ratings and reviews in North America, helping both online retailers and consumers make informed decisions. Bizrate Insights’ core solutions are free, allowing retailers of all sizes to build best-in-class customer experiences, gain competitive intelligence, and attract more qualified traffic from top search engines. Visit www.bizrateinsights.com to learn more about our solutions, used by over 40% of Internet Retailer Top 500 retailers, as well as thousands of smaller boutiques.

 

About Shopzilla®, Inc.:

Shopzilla, Inc. manages a premier portfolio of online shopping brands in the US and Europe, consisting of Bizrate, Beso, Shopzilla, TaDa, PrixMoinsCher, and SparDeinGeld.  Shopzilla connects shoppers with over 100 million products from tens of thousands of retailers with its unique portfolio of engaging and informative websites.  Reaching a global audience of over 40 million shoppers each month through both its destination websites and affiliate network, Shopzilla is a leading source of sales and consumer feedback for online merchants and retail advertisers. With offices in Los Angeles, San Diego, and London, the company operates sites and business services in the United States, the United Kingdom, France and Germany. Shopzilla, Inc. is owned by Symphony Technology Group (STG).

Filed Under: Achievements + Recognition, Announcements, Press Releases

Bizrate Insights Announces the 2011 Bizrate Circle of Excellence Awards

September 13, 2011 By

84 Online Retailers with Exceptional Customer Satisfaction and Loyalty

LOS ANGELES – September 13, 2011– Bizrate® Insights, one of the largest sources of consumer review content in the United States and Europe, announced today the winners of its twelfth annual Bizrate Circle of Excellence for its Bizrate Insights North American Network. The award recognizes retailers that provided outstanding online customer experiences throughout the past one year period, as rated by their own, verified customers.

The 2011 Bizrate Circle of Excellence award, a symbol of trust and dedication to the customer, was earned by 84 online retailers, representing the top 1.7% of the Bizrate Insights North American Network of over 5,000 retailers.  Online retailers earning this prestigious award received significantly higher* customer ratings than the Network average across the seven key satisfaction indicators listed below. For the 2011 award year, Network averages for six of the seven included indicators were the highest seen for the last 11 years.  The increase in shoppers’ satisfaction ratings indicate that, as a whole, online retailers continued to improve the online purchase and delivery experience in the 2011 award year.

Among award winners, 27 retailers received the highest distinction, the Platinum Award, representing 0.5% of the Network.  The Platinum Circle of Excellence is awarded to retailers that achieved winner status and a score of at least 9.0 out of 10.0 in all seven key satisfaction indicators reviewed for the award.

Circle of Excellence Satisfaction Indicators

 

Point of Sale measurement Post Order Fulfillment measurement
Overall Satisfaction Repurchase Intent
Product Selection Product Met Expectations
Ease of Finding What The Customer Is Looking For On-Time Delivery
Customer Support

 

* Based on statistical significance. Customer feedback collected between August 2010 and July 2011

 

“As high-touch customer service is part of the heritage of this brand, we are very proud of our sixth consecutive win of the Bizrate Circle of Excellence award,” said Alicia Sontag, Senior Vice President of Global Marketing for Bobbi Brown Cosmetics, an Estee Lauder Company. “These wins were earned based on our customers’ ratings and reviews, a testament to how we continuously develop and maintain customer loyalty through our products, service levels, and operations. We hope to market these consumer-oriented awards to acquire new customers for BobbiBrownCosmetics.com.” Bobbi Brown has been awarded the Bizrate Circle of Excellence Platinum level for 2011.

“Bizrate was founded in 1996 on the principal that verified customer feedback is the best way for consumers to locate retailers that will offer good online customer experiences and for retailers to hear what their customers need to remain loyal,” says Bill Glass, CEO of Shopzilla, Inc., the parent company for Bizrate and Bizrate Insights. Bizrate Insights collects consumer ratings and reviews on behalf of over 5,000 retailers worldwide, providing these retailers with seller ratings and benchmarked, actionable feedback to grow their e-commerce businesses.  With over 40% of the largest online retailers utilizing Bizrate Insights’ services, Bizrate Insights amplifies the voice of millions of confirmed online buyers through reports, its websites, and syndication partnerships, such as Seller Reviews on Google Product Search.
Bizrate Insights congratulates the 2011 winners:

 

The 2011 Circle of Excellence Platinum award recipients (in alphabetical order)

4 All Memory Christianbook.com FRSport.com Steven Singer Jewelers
Abacus Private Store Crucial Technology Jo Malone The Hitch Store
AmericanMuscle.com Crutchfield LD Products The Perfume Spot
B & H Photo Video Dave and Adam’s Card World Lovelyskin.com The Spa Depot
BabySuperMall Discount Contact Lenses PersonalizationMall.com Top One Shop
Bobbi Brown DoMyOwnPestControl.com SafetyGlassesUSA.com Zappos.com
Bose.com FireFold SmartPak Equine

 

The 2011 Circle of Excellence award recipients (in alphabetical order)

123Inkjets Fisher-Price
1A Auto Parts Gotham Cigars
A Main Hobbies Guitar Strings and Beyond
Abt Electronics HealthWarehouse.com
AC Lens Jake Wilson
Adagio Teas Jimmy Beans Wool
Aeropostale Juststrings.com, Inc.
American Musical Supply Knitting Warehouse
AppliancePartsPros.com MidwayUSA
Austin Canoe & Kayak Motorcycle Superstore
Baseball Savings Musician’s Friend
Bath & Body Works NutritionGeeks
Batterymart.com PetGuys.com
BBCrafts.com Pyramid Air
Blue Nile Ringside Collectibles
CajunGrocer.com Rocky Mountain ATV/MC
Carl’s Golfland Sonic Electronix
Celebrate Express StreetSideAuto.com
Clinique SuperMediaStore
Condom Depot Teva Sport Sandals
CutleryAndMore.com The Golf Warehouse
Databazaar.com The Vermont Teddy Bear Co.
Diapers.com ThinkGeek.com
Dogfunk TSS_Radio
Eastbay Ugg Austraila
Etrailer.com USBPhoneWorld.com
Fairytale Brownies VitaminShoppe.com
Famous Smoke Shop zZounds
FiltersFast


About Bizrate® Insights:

Bizrate Insights empowers retailers to achieve their end goal of growing sales and consumer loyalty by helping them listen to their customers.  For over 13 years, Bizrate’s consumer feedback and ratings platform amplifies the consumers’ voice in a way that is fast and measurable, resulting in insights, action, conversion, and consumer loyalty.  Bizrate Insights provides tools and reports to over 5,000 retailers worldwide to enlighten them about the customer experience and make them aware of the “why” in what consumers think and do. Visit bizrateinsights.com to learn more about our free and paid buyer and site abandonment survey and reporting products.

 

About Shopzilla®, Inc.:

Shopzilla, Inc. manages a premier portfolio of online shopping brands in the US and Europe, consisting of Bizrate, Beso, Shopzilla, TaDa, PrixMoinsCher, and SparDeinGeld. Shopzilla connects shoppers with over 100 million products from tens of thousands of retailers with its unique portfolio of engaging and informative websites.  Reaching a global audience of over 40 million shoppers each month through its Bizrate Insights platform, destination websites and affiliate network, Shopzilla is a leading source of sales and consumer feedback for online merchants and retail advertisers. With offices in Los Angeles, San Diego, and London, the company operates sites and business services in the United States, Canada, the United Kingdom, France and Germany. Shopzilla, Inc. is owned by Symphony Technology Group (STG).

 

Filed Under: Achievements + Recognition, Announcements, Press Releases Tagged With:

Shopzilla® and Google Partner to Bring Bizrate® Retailer Ratings and Reviews to Google Seller Ratings

September 29, 2010 By

Wednesday, September 29, 2010

LOS ANGELES- Shopzilla Inc., the company that operates the Bizrate Insights Program, announced today its strategic partnership with Google to include its Bizrate ratings and reviews in Google’s seller ratings and merchant reviews.  Google seller ratings are featured in Google Product Search and Google AdWords ads.

The Bizrate Insights Program, one of the largest sources of consumer-generated review content in the world, reaches over 800,000 verified buyers a day across the 6,000 retailers that currently participate worldwide.  Acknowledging the value and veracity of Bizrate’s ratings and reviews, Google considers Bizrate Insights content an important component to its seller ratings feature. Google’s seller ratings feature populates the retailer ratings and reviews in Google Product Search and AdWords seller rating extensions.  Furthermore, this partnership enables Google to display full length reviews for all retailers that participate in the Bizrate Insights Program.

Retailers such as Backcountry.com have begun to see the positive impact of increased exposure from their ratings appearing alongside their brand name in Google’s search results. “We have seen improved performance of our Google AdWords campaigns after Google’s addition of its seller rating extensions.  As a result, when we compare July and August this year versus 2009, we see an increase in CTR on our AdWords and correspondingly lower CPCs, resulting in increased traffic, higher conversion rates and better ROAS,” said, Alex Gross, Senior Manager, Search Marketing at Backcountry.com.

“Ratings and reviews are an important component to the purchase decision.  Consumer-generated reviews from Bizrate, a trusted source, drive qualified traffic from verified buyers,” added Gross.  “Bizrate holds retailers accountable for good customer experiences. High ratings from customers day in and day out, as well as Circle of Excellence wins, means we are doing the right thing to create and retain loyal customers, and to attract new customers through Google, Bizrate, and Shopzilla.”

“Merchant ratings and reviews have been a cornerstone of our company since its founding in 1996.  This partnership with Google further solidifies the long and short term benefits of participating in the Bizrate Insights Program. Shopzilla continues to invest and grow the Bizrate Insights Program as it remains a critical source for customer feedback for our retail partners seeking to build customer loyalty,” said Bill Glass, President of Shopzilla, Inc.

Participating in the Bizrate Insights Program is free and easy.  Visit Bizrate Insights to learn more and sign up today.

 

About Bizrate Insights

Bizrate Insights empowers retailers to achieve their end goal of growing sales and consumer loyalty by helping them listen to their customers.  For over 10 years, Bizrate’s consumer feedback and ratings platform amplifies the consumers’ voice in a way that is fast and measurable, resulting in insights, action, conversion, and consumer loyalty.  Bizrate Insights provides tools and reports to over 6,000 retailers worldwide to enlighten them about the customer experience and make them aware of the “why” in what consumers think and do. Visit www.bizrateinsights.com to learn more about our free and paid buyer and abandonment survey and reporting products.

 

About Shopzilla, Inc.

Shopzilla, Inc. manages a premier portfolio of online shopping brands in the US and Europe, consisting of Bizrate, Beso, Shopzilla, TaDa, PrixMoinsCher, and SparDeinGeld. Shopzilla connects shoppers with over 100 million products from tens of thousands of retailers with its unique set of engaging and informative websites.  Reaching a global audience of over 40 million shoppers each month through both its destination websites and affiliate network, Shopzilla is a leading source of sales and consumer feedback for online merchants and retail advertisers. With offices in Los Angeles, San Diego, and London, the company operates sites and business services in the United States, the United Kingdom, France and Germany.  Shopzilla, Inc. is owned by Scripps Networks Interactive (NYSE:SNI).

Filed Under: Announcements, Press Releases

Bizrate® Insights Announces the 2010 Bizrate Circle of Excellence Awards

September 28, 2010 By

– Consumers Raise the Bar for Customer Satisfaction in Online Retail –

LOS ANGELES – September 28, 2010– Bizrate® Insights, one of the largest sources of consumer-generated review content in the world, announced today the winners of its eleventh annual Bizrate Circle of Excellence.   The award recognizes retailers that provided outstanding online customer experiences throughout the past one year period, as rated by their own customers.

A widely recognized symbol of trust and dedication to customer service, the 2010 Bizrate Circle of Excellence award was earned by 134 online retailers, representing the top 2.7% of the Bizrate Insights North American Network.  Online retailers earning this prestigious award received significantly higher* customer ratings than the Network average across seven key satisfaction indicators. The Network averages this year were higher for five of the seven key satisfaction indicators, raising the bar for retailers striving to earn the award.  The increase in shoppers’ satisfaction ratings indicate that, as a whole, online retailers improved in satisfying their customers in the 2010 award year.

Of this group of Circle of Excellence award recipients, 34 retailers, representing 0.7% of the Network, received the highest distinction: the Platinum Award.  The Platinum Circle of Excellence is awarded to retailers that achieved a score of at least 9.0 out of 10.0 in all seven key satisfaction indicators named below.

Circle of Excellence Satisfaction Indicators
Overall Satisfaction at the Point of Sale
Product Selection
Ease of Finding what the customer is looking for
Repurchase Intent after order receipt
Product Met Expectations after order receipt
On-time Delivery
Customer Support

* Based on statistical significance.
Customer feedback collected between August 2009 and July 2010

For customer-centric retailers such as Quill.com, a five-time award winner, earning the Bizrate Circle of Excellence Award validates its efforts to be one of the best online retailers in the area of customer satisfaction.  “We are thrilled to receive our 5th Bizrate Circle of Excellence award, which we see as the standard in e-commerce customer satisfaction.  The customer feedback collected through the Bizrate buyer surveys keeps our team focused on how to create a great shopping experience for customers each and every time they interact with Quill.com,” said Ken Wnek, Vice President, Operations and Sales for Quill.com. “The Circle of Excellence satisfaction indicators are in alignment with how we strive to build customer loyalty, thus winning this award is confirmation that we are focusing on what matters most to customers.”

Bizrate Insights offers free surveys and reports to over 5,000 retailers, providing them with actionable insights to build customer loyalty and grow their e-commerce businesses.  Retailers depend on Bizrate Insights for guidance in developing and maintaining superior customer service, as well as cultivating a community of loyal shoppers.    “The chance to reward retailers for their dedication to customer service and to recognize great online retailers of all sizes makes this one of the most exciting times of the year for our company,” says Bill Glass, President of Shopzilla, Inc. the parent company for Bizrate and Bizrate Insights.

Bizrate Insights extends hearty congratulations to:

The 2010 Circle of Excellence Platinum award recipients (in alphabetical order)

Abacus Private Store FireFold OnlineLabels.com
Adagio Teas Folica.com Step2
B & H Photo-Video-Pro Audio Fox Creek Leather Superior Labels
BabyHopes.com Jo Malone Supplies Guys
BabySuperMall Knitting Warehouse teadog.com
Beanilla Trading Co. LD Products The Birdsafe Store
CD Universe LensDiscounters.com The Perfume Spot
Crucial Technology Madame Madeline TibetShining
Crutchfield MardiGrasOutlet.com Titanium Kay
Discount Contact Lenses Memory-Up Zappos.com
DoMyOwnPestControl.com Name Brand Golf Shirts Direct
Embroidables One Small Child

 

The 2010 Circle of Excellence award recipients (in alphabetical order)

123Inkjets CutleryAndMore.com Misikko
1A Auto Parts Databazaar.com MMAWarehouse.com
4 All Memory Diapers.com Moolka Toys
4InkJets DiscountFilterStore.com Oneida
A Main Hobbies Do It Yourself Pest Control Onlineshoes.com
ABC Vacuum Warehouse Dogfunk Origins
Abt.com Esteelauder.com PersonalizationMall.com
ACLens.com Fairytale Brownies Quill
Aeropostale filter-outlet.com QVC
American Musical Supply FiltersFast Ralph Lauren
AppliancePartsPros.com Fisher-Price Scentiments.com
Austin Kayak Flagstuff.com ShipMyContacts.com
Backcountry.com Footwear etc. SitStay.com
Bath & Body Works FragranceNet.com SkinCareRx.com
Batterymart.com FragranceX.com SquareTrade
BCW Supplies FRSport.com Superior Nut Company
Beach Camera GigaGolf Switch Hits
BestNest.com GoBros.com Teva Sport Sandals
BigDiscountFragrances.com GolfDiscount .com The Golf Warehouse
Blue Nile HealthWarehouse.com The Kershaw Store
Bobbi Brown iAllergy The Spa Depot
Bodybuilding.com IAQSource.com The Vermont Teddy Bear Co.
Bose.com ItsAllDirect2U.com ThinkGeek.com
Bowlingball.com Janie and Jack TigerDirect.com
Build-A-Bear Workshop Jimmy Beans Wool Tillamook Country Smoker
CajunGrocer.com La Mer TruckCustomizers.com
CDconnection.com Legacy Motors Diecast Cars Truckspring.com
CheckOutStore.com Lenox Ugg Australia
Christianbook.com Level8Technology.com Undercover Condoms
Christopher & Banks MAC Cosmetics Online (CA) Vanns.com
Clinique MACCosmetics.com Walkers Shortbread
Coffee Beanery MAC Pro Warehouse Fabrics inc
Condom Depot MarineDepot.com
Courtneys Candles Ministry Ideaz

 

 

 

About Bizrate® Insights:

Bizrate Insights empowers retailers to achieve their end goal of growing sales and consumer loyalty by helping them listen to their customers.  For over 10 years, Bizrate’s consumer feedback and ratings platform amplifies the consumers’ voice in a way that is fast and measurable, resulting in insights, action, conversion, and consumer loyalty.  Bizrate Insights provides tools and reports to over 6,000 retailers worldwide to enlighten them about the customer experience and make them aware of the “why” in what consumers think and do. Visit www.bizrateinsights.com to learn more about our free and paid buyer and abandonment survey and reporting products.

About Shopzilla, Inc.:

Shopzilla, Inc. manages a premier portfolio of online shopping brands in the US and Europe, consisting of Bizrate, Beso, Shopzilla, TaDa, PrixMoinsCher, and SparDeinGeld. Shopzilla connects shoppers with over 100 million products from tens of thousands of retailers with its unique portfolio of engaging and informative websites.  Reaching a global audience of over 40 million shoppers each month through both its destination websites and affiliate network, Shopzilla is a leading source of sales and consumer feedback for online merchants and retail advertisers. With offices in Los Angeles, San Diego, and London, the company operates sites and business services in the United States, the United Kingdom, France and Germany.  Shopzilla, Inc. is owned by Scripps Networks Interactive (NYSE:SNI).

Filed Under: Achievements + Recognition, Announcements, Press Releases Tagged With:

Press Release: Free Reports Added to BizRate’s Customer Feedback Program

Free Reports Added to BizRate’s Customer Feedback Program
–BizRate® Research expands its free offering to include BizAdvisor and Comments Classifier –

Los Angeles, CA (September 23, 2009) – BizRate® Research announces the expansion of its free buyer feedback program to include two new reports: the BizAdvisor and the Comments Classifier. These new reports provide online retailers with enhanced insights about buyer behavior and needs.

The two new reports are now available to all of the 4500+ retailers already participating in the BizRate® Research Point-of-Sale and Order Fulfillment Network. The BizAdvisor report sample report helps online retailers efficiently assess and prioritize improvements to key functional areas based on their correlation to key loyalty metrics and future buying intent. BizAdvisor also allows retailers to benchmark the behavior of their buyers against the buyers of other retailers within their category in the BizRate Network. These benchmarks are drawn from approximately one million surveys collected monthly from the buyers within this network. We’ve published a sample BizAdvisor report for your review.  The Comments Classifier report provides more in-depth commentary and examples within each functional area. Additionally, the reports will include data points to augment the retailer’s insights about buying behavior, such as:
· Net Loyalty Scores
· Category Benchmarking
· Correlations and Quadrant Analysis
· Buyer Demographics
· Customer Comments Classified by Tone and Functional area

“These reports provide the foundation for consumer insights development and subsequent action plans. The BizRate® Customer Feedback program is indispensable for online retailers who are serious about prioritizing improvements to their ecommerce experience based on their buyers’ needs,” stated Hayley Silver, Director of Consumer Insights, BizRate Research.

BizRate® Research provides the opportunity for online retailers to improve customer satisfaction and loyalty with its robust assortment of customer feedback tools. The recent announcement of its abandonment survey and this latest addition of the BizAdvisor and Comments Classifier reports significantly increased the consumer insight tools available to online retailers. The foundation of the Customer Feedback services that BizRate has provided to online retailers for over 10 years, are at no cost. BizRate also offers additional services, including survey customization, for a fee.

About BizRate® Research:
BizRate Research assists retailers in listening to their customers and starts a dialogue between retailers and customers with the end goal of growing consumer loyalty to the retailer. BizRate Research provides tools and reports to over 4,500 retailers to enlighten them about the customer experience and make them aware of the “why” in what consumers think and do. For over 10 years, BizRate’s consumer feedback and ratings platform amplifies the consumers’ voice in a way that is fast and measurable, resulting in insights, action, and consumer loyalty. For more information on our buyer and abandonment survey and reporting products, please contact us at researchsales@bizrate.com. BizRate Research is a division of Shopzilla, Inc.

About Shopzilla, Inc.:
Shopzilla, Inc. is one of the largest and most comprehensive online shopping networks on the web. Through its leading comparison shopping sites, BizRate.com® and Shopzilla.com®, Shopzilla helps shoppers find the best value for virtually anything they want to buy from thousands of online retailers. Based in Los Angeles, Shopzilla operates sites in the U.S., U.K., France and Germany. The company is owned by Scripps Networks Interactive, Inc. (NYSE:SNI), which include national lifestyle TV networks such as HGTV, The Food Network, Fine Living and more.

Filed Under: Announcements, Press Releases, Products

BizRate Research’s 2009 Circle of Excellence winners are announced!

September 24, 2009 By

BizRate® Research Recognizes the Very Best Online Retailers
– Leading Consumer Feedback Network Announces the BizRate Circle of Excellence Awards for 2009 –

LOS ANGELES – September 22, 2009 – BizRate® Research, a leading consumer feedback network, announced today the winners of its tenth annual BizRate® Circle of Excellence.   The award recognizes the top performing online retailers that provided outstanding customer experiences throughout the year, as rated by their customers.

The strict criteria set by BizRate® Research evaluates customer satisfaction at each of the over 5,000 retailers within the BizRate Network.  Online stores earning the prestigious Circle of Excellence award were rated by their buyers at a significantly higher level* than the Network average across seven key satisfaction metrics:

Circle of Excellence Satisfaction Metrics

  • Overall Satisfaction at the Point of Sale
  • Product Selection
  • Ease of Finding what the customer is looking for
  • Repurchase Intent after order receipt
  • Product Met Expectations after order receipt
  • On-time Delivery
  • Customer Support

This year, 167 online retailers earned the coveted Circle of Excellence Award in recognition for their stellar customer experiences, as rated by their own customers between August 2008 and July 2009. Of this group of winners, 40 received the highest honor: the Platinum Award. The Platinum Circle of Excellence is awarded to retailers that achieved a score of at least 9.0 in all seven key satisfaction metrics named above.

For many online retailers, the BizRate Research platform and tools have become critical to their success in engendering customer loyalty. Powerhouses such as Crutchfield and Tower Hobbies, who have held the Circle of Excellence title for ten consecutive years, find the feedback platform essential in maintaining superior customer service and gaining consumer insights.

“We are very proud to be recognized by BizRate for our tenth consecutive year of service excellence,” says Bill Crutchfield, CEO of Crutchfield. “As they recognize us, we must recognize them. BizRate Research has been an invaluable partner of ours. Their sophisticated tools allow Crutchfield to deliver unsurpassed customer satisfaction to all who shop our website.”

The BizRate Circle of Excellence celebrates its 10th anniversary this year, making this year’s announcement an especially memorable one. “Back in 1999, we launched the Circle of Excellence to allow the very best retailers to earn special recognition for their exceptional performance in the area of customer service. At that same time, we also believed that the Circle of Excellence denomination would empower online consumers by highlighting retailers with whom they should feel extremely confident about shopping.” said Bill Glass, President of Shopzilla, Inc., the parent company for BizRate.com. “Since its inception, the importance of the Circle of Excellence has continued to grow, and today it is truly the hallmark of customer satisfaction success in online retail. After ten years, we are more committed than ever to providing retailers with the invaluable ability to listen to and understand their customers’ needs via our point-of-sale feedback platform. Furthermore, we are thrilled to offer them the opportunity to be recognized for their superior performance in delivering on those customer needs as Circle of Excellence winners.”

Congratulations to the Circle of Excellence Platinum award recipients for 2009:

4 All Memory
Bose
Discountcontactlenses.com
OnlineLabels.com
Abacus Private Store
Build-A-Bear Workshop
DrinkingFountainDoctor.com
Shopirish.com
Adagio Teas
Café Britt
Embroidables
Step2
American Muscle
CD Universe
Fox Creek Leather
The Birdsafe Store
Anna’s Incense
Cheryl & Co.
Jo Malone
The Perfume Spot
B&H Photo-Video-Pro Audio
Christianbook.com
La Mer
Thymusking.com
Baby Super Mall
Community Coffee
MAC pro
TibetShining.com
BabyHopes.com
Condom Depot
Memory Giant
Tillamook Country Smoker
Bobbi Brown Cosmetics
Crutchfield
Name Brand Golf Shirts Direct
Titanium Kay
Bodybuilding.com
DermStore
One Small Child
Zappos.com

Congratulations to all Circle of Excellence award recipients for 2009:
1A Auto Parts
Chico’s
Inksmile
Prescriptives
2nd Story Software, Inc.
ChristianCinema.com
J&R
Quill
4Inkjets
Clinique
Janie and Jack
QVC
A Main Hobbies
Courtneys Candles & Creations
Jimmy Beans Wool
RubberStamps.net
A Southern Season
CPO Milwaukee
Knitting Warehouse
Safety Glasses USA, Inc.
A.T. Cross
Crucial Technology
LD Products
San Marco Coffee
ABC Vacuum Warehouse
CutleryandMore.com
Legacy Motors Diecast Cars
Scentiments.com
Abt.com
Dar-us-salam publications
Leisure Pro Divers Emporium
ShipMyContacts.com
ACLens.com
Data Memory Systems inc.
Lenox
SitStay.com
Advantage Supplements
Databazaar.com
LONDONS Bathecary
SkinCareRX.com
All Star Health
Dave and Adam’s Card World
M&J TRIMMING
SkinStore.com
AllAboardToys.com
DERMAdoctor.com
Mack’s Prairie Wings
Steven Singer Jewelers
American Musical Supply
Discount AC parts
Madame Madeline
Supplies guys
Annie’s Charm Closet
Dogfunk
Mardi Gras Outlet
Switch Hits Switchplates
Appliance Parts Pros.com
DVD empire
MemoryTen, Inc
Teavana
Austin Kayak
Easy Appliance Parts
Memory-Up
The Blue Rooster Company
Aveda
Esteelauder.com
MetroMedicalOnline
The Cover Store
Backcountry.com
Fairytale Brownies
Ministry Ideaz
The GPS Store, Inc.
Bath and Body Works
Faucet-Warehouse.com
Moolka Toys
The Kershaw Store
BatteryMart.com
Filter-outlet.com
NorthShore Care Supply
The Vermont Teddy Bear Co.
Best Price Nutrition
FiltersFast
NutritionGeeks
TigerDirect.com
BestNest.com
Firefold
OEMPCworld.com
Tilly’s
Bigdiscountfragrances.com
Fisher-Price
Oneida.com
Tower Hobbies
Blackhole boards
Footwear etc.
Onlineshoes.com
Truckspring.com
Blue Nile
FragranceNet.com
Origins Natural Resources
TSS-Radio
BOMC2
FragranceX.com
OrnamentShop
Undercover Condoms
Bowlingball.com
GigaGolf
Overland Sheepskin Co.
Vanns.com
Bulbconnection
GoBros.com
PartSelect
Vitalicious.com
Bumble and bumble
Green Mountain Coffee Roasters
PENWA.com
www.weldfabulous.com
CajunGrocer.com
HealthWarehouse.com
PersonalizationMall.com
Your Electronic Warehouse
Carrot Ink
iAllergy
PetSolutions
Zbattery.com, Inc.
CheckOutStore.com
Iaqsource.com
Planet Shoes

About BizRate® Research:

BizRate Research assists retailers in listening to their customers and starts a dialogue between retailers and customers with the end goal of growing consumer loyalty to the retailer.  BizRate Research provides tools and reports to over 5,000 retailers to enlighten them about the customer experience and make them aware of the “why” in what consumers think and do. For over 10 years, BizRate’s consumer feedback and ratings platform amplifies the consumers’ voice in a way that is fast and measurable, resulting in insights, action, and consumer loyalty. For more information on our buyer and abandonment survey and reporting products, please contact us at researchsales@bizrate.com. BizRate Research is a division of Shopzilla, Inc.

About Shopzilla, Inc.:

Shopzilla, Inc. is one of the largest and most comprehensive online shopping networks on the web. Through its leading comparison shopping sites, BizRate.com® and Shopzilla.com®, Shopzilla helps shoppers find the best value for virtually anything they want to buy from thousands of online retailers.  Based in Los Angeles, Shopzilla operates sites in the U.S., U.K., France and Germany. The company is owned by Scripps Networks Interactive, Inc. (NYSE:SNI), which include national lifestyle TV networks such as HGTV, The Food Network, Fine Living and more.

Filed Under: Achievements + Recognition, Announcements, Press Releases Tagged With:

Press Release: Free Non-buyer Insights are finally here!

Free Non-buyer Insights are finally here!
–BizRate® Research offers a companion product to its free buyers’ surveys and reporting–

Los Angeles, CA (September 17, 2009) – BizRate® Research announces its new free non-buyer survey and reports product to help online retailers learn more about visitors’ experiences. The new product enhances the information available to online retailers for their end goal of increasing conversion and loyalty.

In response to retailer demand for greater insight into non-buyers, BizRate® created a new non-buyer survey and reports product as an added feature to enhance the suite of consumer insights tools it already offers to thousands of online retailers for free. “BizRate Research’s goal is to amplify the consumer voice such that each online retailer, and e-commerce as a whole, grows through consumer loyalty. Adding a listening post to collect the feedback of non-buyers complements the buyer point-of-sale feedback platform that BizRate has operated for over 10 years and, in doing so, offers retailers a comprehensive suite of customer satisfaction collection and measurement tools,” stated Hayley Silver, Director of Consumer Insights, BizRate Research.

This survey is easy to implement, provides rich information, and protects consumer privacy. Specifically, the non-buyer survey is designed to collect feedback from site visitors, cart abandoners and check-out abandoners. BizRate® Research also provides retailers with actionable monthly reports. When added to the widely adopted Buyers’ surveys and reports, retailers gain the “why” behind customer actions at every on-site touch point. “BizRate Research provides the most in-depth customer feedback and reporting tools for retailers – for free!” added Ms. Silver.

The non-buyer survey and reports product is currently in its beta; broader market release is scheduled for October 1, 2009. Several marquis retailers intend to integrate it in time for the 2009 Holiday season. Lucky Brand Jeans, first to launch the survey in July 2009, experienced a seamless implementation and is already beginning to reap the benefits of the new survey. “We expect those retailers with the code in their QA environments to move it to their live sites shortly,” reported Ms. Silver. “We welcome more retailers to join our program.”

References for this product, as well as our comprehensive offering, are available upon request.

About BizRate® Research:
The industry leader, BizRate Research assists retailers in listening to their customers and starts a dialogue between retailers and customers with the end goal of growing consumer loyalty to the retailer. BizRate Research provides tools and reports to over 4,500 retailers, representing approximately 18% of e-commerce*, to enlighten them about the customer experience and make them aware of the “why” in what consumers think and do. For over 10 years, BizRate’s consumer feedback and ratings platform amplifies the consumers’ voice in a way that is fast and measurable, resulting in insights, action, and consumer loyalty. For more information on our buyer and non-buyer survey and reporting products, please contact us at researchsales@bizrate.com. BizRate Research is a division of Shopzilla, Inc.
* excluding travel and services

About Shopzilla, Inc.:
Shopzilla, Inc. is one of the largest and most comprehensive online shopping networks on the web. Through our leading comparison shopping sites, BizRate.com® and Shopzilla.com®, Shopzilla helps shoppers find the best value for virtually anything they want to buy from thousands of online retailers. Based in Los Angeles, Shopzilla operates sites in the U.S., U.K., France and Germany. The company is owned by Scripps Networks Interactive, Inc. (NYSE:SNI), which include national lifestyle TV networks such as HGTV, The Food Network, Fine Living and more.

Filed Under: Announcements, Press Releases, Products, Solutions