US & Canada only.

Incorporating the bizrate^® Survey Cartridge into your store is easily done through the Demandware interface. Start by logging in to the Demandware Business Manager site. This process is for US and Canadian stores only. For stores who require a British, French, or German version, please contact Robert Mumby at our London office at rmumby@shopzilla.com.

1.       Download and Import the bizrate cartridge

Once you have logged in, click on “Site” in the left hand list to see a Site List from which to choose the website to which you wish to add the bizrate Survey Cartridge. Click on the website and then click on the “Administration” option in the left hand list to expand the menu. Within this “Administration” menu, please click on either one of the “Site Development” options (highlighted in yellow below).

[Read more...]

Bizrate uses the logos of the retailers who participate in the Bizrate Customer Feedback & Ratings program. The retailer logo increases consumer confidence, and therefore response rate, to the Bizrate surveys. So be sure that your most up-to-date logos are in our system today! Logo upload is easy.

 

How logos are used in the Bizrate survey process

Bizrate^® uses two of each retailers’ logos in the survey process and on our websites. Logo usage with respect to the surveys is free. A small logo is used on the survey invitations (free) and on our site in the comparison shopping search engine results.; and a bigger logo for the surveys and on our sites.

Uploading your logos

Please see the screen shot below for the specifications for the logos. To upload the logos:

1. Login at merchant.shopzilla.com.
2. Click on the “Account Management” tab.
3. Click on “Logo Manager” to get to the screen below.
4. Click on “Submit/Edit Logos” to upload.

 

It may take 48 hours for your logo to be reviewed and approved or rejected. If it is rejected, then you will receive an email notice. Rejection typically happens is the image is outside of the required parameters.

The MID (merchant identification number) is unique to each account. We track all activity and survey responses by MID. This is the number that must be correctly put into the survey codes.

Login at merchant.shopzilla.com to obtain your MID. If do not recall your password, then click on the “Forgotten Password” link and you will be able to gain access through an email verification process.

The MID will be on the bottom left of the home page post login. In this example, the MID is 170739. Do not use this number, but rather the one associated with your account.

Managing the list of contacts who receive VitalMail can now be done in real time with six quick and easy steps outlined below.

For more details, you can also view our tutorials on Creating VitalMail Subscriptions & Editing VitalMail Subscriptions!

Step 1: Log-in to our Business Services Site.

[Read more...]

The Bizrate Insights Subscription Management Center is available for retailers to:

 

• Sign up to receive ratings and reviews collected via our Buyers Surveys and Abandonment Surveys including:
  • Daily Vital Mail
  • Daily and weekly Comment Classifier Files,
• Edit the recipients list for each of these reports; and
• View sample reports

To access this area, log-in to our Business Services site at merchant.shopzilla.com and click on the Subscription Management Center link located within the Customer Feedback & Ratings tab (see below).

bizrate^® insights Buyer’s Point-of-Sale Code

• Can I customize the point-of-sale invitation?
• Do popup blockers prevent the survey invitation from rendering?
• Can I customize bizrate’s code?
• Can I customize the survey?
• Can I get custom reports and benchmark?
• How does the standard order fulfillment invitation email look?
• Customer service requests with respect to the surveys
• Do you have a similar set of services for visitors who don’t purchase?
• Survey system supported browsers
• Security concerns
• Contact us

Can I customize the point-of-sale invitation?

There are several standard (free) versions of the point-of-sale invitation available. If a retailer prefers that the invitation have its own look and feel, or one that is merely different from what bizrate offers, then retailers can create their own graphic for the invitation if it conforms to the size specifications of 430 x 245 pixels, functionally indicates an acceptance of the invitation with a click, and is approved by bizrate insights. (Fee applies.)
top

Do popup blockers prevent the survey invitation from rendering?

If a pop-up blocker is present on a consumers’ computer, then bizrate’s buyers’ survey invitation will render in a DHTML format (a pop-in). No change to the code needs to be made by retailers for this functionality; it is already built into bizrate’s code.
top

Can I customize bizrate’s code?

bizrate® insights does not condone nor support customization of the buyers’ survey code beyond what is provided by bizrate. Requests for customizations should be submitted to bizrate through a bizrate insights account manager or bizrateinsights@bizrate.com.
top

Can I customize the survey?

YES! Custom questions and custom formatting can be added to the standard survey as paid services. Please contact your bizrate insights account manager or email us at bizrateinsights@bizrate.com.
top

Can I get custom reports and benchmark?

YES! We offer custom reports to meet each retailer’s needs which are emailed at regular intervals or the data can be directly accessed to create custom reports in our AccuRate cross-tabulation reportal. Both of these services are offered for fees.

Retailers may also purchase the ability to choose retailers for a custom benchmark (i.e. direct competitors, best of breed, etc) and add this to custom reports (for fees).

Please contact your bizrate insights account manager or email us at bizrateinsights@bizrate.com.
top

How does the standard order fulfillment invitation email look?

Three days after a consumer has indicated (on the point-of-sale survey) that they expect to receive their order, bizrate emails the consumer an invitation to take a short survey about order receipt. The subject line for this email is “Shipping Verification – Response Requested”. If the consumer does not respond to this invitation, then 5 days later, bizrate issues one emailed reminder with the subject line of “Shipping Verification Reminder – Response Requested”.

Initial invitation to take an order receipt survey	Reminder invitation to take an order receipt survey

top

Customer service requests with respect to the surveys

We are happy to manage questions that originate from consumers as well as retailers. Consumer inquiries can be forwarded to help@bizrate.com. This email address may also be made available directly to consumers.
top

Do you have a similar set of services for visitors who don’t purchase?

YES! We provide free standard Abandonment surveys and accompanying reports, as well as paid customizations.
top

Survey system supported browsers

bizrate’s buyers’ invitation and survey work with the following browsers:

PC	MAC
IE 5.5 and above	IE 5.5 and above
Netscape 7.0 and above	Netscape 7.0 and above
AOL 5 and above	Safari 1.2 and above
FireFox 0.10 and above	FireFox 0.09 and above

top

Security concerns

All calls from secure receipt pages (https) are made secure (SSL). All calls from non-secure receipt pages are made non-secure.
top

5.11 Contact us

Do you still have questions? Would you like to setup a meeting to review?

Then please contact your bizrate^® insights account manager or email us at bizrateinsights@bizrate.com.

 

bizrate^® insights is a division of Shopzilla, Inc., which is a wholly owned subsidiary of Scripps Networks, Inc. Shopzilla is located at:

12200 West Olympic Blvd
Suite 300
Los Angeles, CA 90064
top