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Congratulations to our 14 newly Customer Certified retailers!

October 29, 2012 By

Congratulations to our retailers who recently became Customer Certified during the week ending October 27, 2012!

TireCrawler.com HockeyGiant.com
Caterpillar Footwear DK Outlet
MailShipDirect.net Laura Mercier
Level Nine Sports EarthTurns.com
Alter Ego Games Yankee Candle Company
Tonerprice.com Backstreet Shoes
webriggingsupply LowPriceDoorKnobs.com

Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.

Standard Medal Size - 125x73 Pixels
Small Medal Size - 112x37 Pixels

Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of Yankee Candle’s testimonials:

See more ratings for Yankee Candle Company at Bizrate.com
Brought to you by Bizrate Insights


The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Filed Under: Achievements + Recognition, Blog

Congratulations to our 20 newly Customer Certified retailers!

October 22, 2012 By

Congratulations to our retailers who recently became Customer Certified during the week ending October 20, 2012!

EmpireCovers.com OJCommerce.com
Bake Me a Wish Cascade Healthcare Solutions
coast2coasttoner.com HomeFurniture2go.com
www.pelicancasesforless.com HCG ASAP
B-21 Fine Wine J. Crew Factory
AB Restaurant Equipment BPI Medical Supply
Leaf Blowers Direct Factorees.com
www.dazzlingrock.com Floormall.com
Bull Furniture Haddrells Point Warehouse
Up & Riding IdealVitamins

Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.

Standard Medal Size - 125x73 Pixels
Small Medal Size - 112x37 Pixels

Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of J. Crew Factory’s testimonials:

See more ratings for J. Crew Factory at Bizrate.com
Brought to you by Bizrate Insights

The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Filed Under: Achievements + Recognition, Blog

Online Consumer Pulse
Pinterest vs. Facebook: Which Social Sharing Site Wins at Shopping Engagement?

October 15, 2012 By

This is the third in a series of Online Consumer Pulses on Social Image Sharing and Online Shopping by Bizrate Insights.

 While Pinterest has established itself as the dominant source for visual inspiration in today’s social scape, questions continue to circle about whether the site can actually generate conversions.  As part of its series on Social Image Sharing and Online Shopping, Bizrate Insights continues to delve into how consumers connect with retailers on Pinterest.  In this third installment, we compare and contrast Facebook and Pinterest with respect to shopping conversions and product inspiration.

 

Pinterest is better at inspiring purchases than Facebook

While both Pinterest and Facebook are sites online consumers visit to connect with people who have similar styles and interests, Pinterest is more often used as a destination for shopping inspiration, tracking, and product discovery.  69% of online consumers who visit Pinterest have found an item they’ve purchased or wanted to purchase as compared to only 40% of online consumers who visit Facebook.  Additionally, significantly more online consumers agree that Pinterest is a place to “get inspiration on what to buy,” “help keep track of or collect things I like,” and “to keep up with the latest trends on things that I like.”

Pinterest also appears to be the stronger vehicle for brand association.  43% of Pinterest members agree that they use Pinterest to “associate with retailers or brands with which I identify,” compared to just 24% of Facebook users who agree to the same use with Facebook.

 

Activities with brands & retailers varies by social media platform

A greater percent (55%) of Pinterest users have engaged with retailers and brands via Pinterest, compared to the percent of Facebook users that engage retailers or brands on Facebook (48%).  But how customers engage differs for each of the two platforms.  Pinterest users are more likely to be “Creators”: adding and sharing retailer/brand related content, while Facebook users are more likely to be “Participators”: interacting with promotional activities developed by retailers and brands.

 

Facebook still dominates in awareness and usage among online consumers

Facebook still significantly surpasses Pinterest in reach.  The latest data from September 2012 shows that 63% of online consumers have a Facebook account; only 15% of online consumers have a Pinterest account.  That said, awareness of Pinterest among online consumers continues to trend upwards.  In August 2012, 46% of online consumers report that they have heard of Pinterest, up from 39% in May and 36% in March.

 

About the Study

The Bizrate Insights Social Image Sharing and Online Shopping Series is a set of surveys conducted via the Bizrate Insights survey platform and offered to online buyers immediately after purchasing from the Bizrate Insights Network of over 5,200 ecommerce retailers in the US and Canada.  Data from this study was collected from 7,431 online buyers from August 9-August 17, 2012.

For over 12 years, Bizrate Insights has helped retailers listen to their customers in a way that is fast and measurable, resulting in insights, action, conversation, and customer loyalty.  The Bizrate Insights customer feedback and ratings platform allows retailers to collect seller ratings directly from verified customers.  Standard ratings are published across the leading comparison shopping site, Bizrate.com, and syndicated across the web’s largest search engines to help drive conversion and traffic.  Collecting over 16 million surveys annually, Bizrate Insights is one of the largest sources of consumer-generated review content in the world, delivering actionable insights and valuable shopper data to key decision makers in e-commerce.

Visit http://bizrateinsights.com to learn more about our FREE and paid buyer and site abandonment survey and reporting products. For more information, please contact us.

 

Filed Under: Announcements, Blog, Pinterest, Social Media

Congratulations to our 20 newly Customer Certified retailers!

October 15, 2012 By

Congratulations to our retailers who recently became Customer Certified during the week ending October 13, 2012!

Cellcorner cashmere heartland
The Raspy Rabbit General Spring
Healthremedies.com AlarmSystemStore
http://www.buyartpaintings.com Successories
Prescribed For Life Farm Pac Kitchens
Carol’s Daughter Area Rugs at Bold Rugs
bodyjewelry.com Knobbery.com
BDSM Discount Store SportsmanMart
American Rug Pad Best Personalized Jewelry
www.SignStandoffs.com www.MagazineRacks.com

Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.

Standard Medal Size - 125x73 Pixels
Small Medal Size - 112x37 Pixels

Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of Carol’s Daughter’s testimonials:

See more ratings for Carol’s Daughter at Bizrate.com
Brought to you by Bizrate Insights

The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Filed Under: Achievements + Recognition, Blog

Congratulations to our 28 newly Customer Certified retailers!

October 8, 2012 By

Congratulations to our retailers who recently became Customer Certified during the week ending October 6, 2012!

SurfOutlet.com Smart Blonde
HairEnvy SR Favors
Genuine Milwaukee Something Greek
winefolder.com Mohawk Medical Mall
ModoMed www.bathdesignsource.com
discoverwaterlesscooking Shear Precision Store
Custom Cars Central Celebrate Communion
coolstuff1122.com Patriot Outfitters – Tactical Gear
Kaehler Luggage & Travel Goods Headcovers.com
www.ValueFest.com Warm Your Floor
ewoomall Vivid Racing
SHTF-Gear Ultrasonics Direct
Healthy Element jensenbest
Lily Direct Green Smoke Inc.

Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.

Standard Medal Size - 125x73 Pixels
Small Medal Size - 112x37 Pixels

Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of ModoMed’s testimonials:

See more ratings for ModoMed at Bizrate.com
Brought to you by Bizrate Insights

The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Filed Under: Achievements + Recognition, Blog

Presidential Winner Prediction Gap Narrows for Online Consumers After the First Debate

October 5, 2012 By

– Online Buyers still Favor Obama to Win But Romney Gains Ground –

October 4, 2012, Los Angeles—56% of online buyers expect President Obama to win this year’s Presidential Election, according to data collected post-debate by the Bizrate Insights Online Buyer Presidential Election Tracker.  Bizrate Insights tracks online buyer consumer sentiment across its network of over 5,200 online retailers. While Mr. Obama has held the lead for online buyers since tracking began on September 25, 2012, that lead disappeared during the morning hours today.  Mr. Obama recouped his lead heading into the afternoon, but has dropped from  63% of online buyers believing Obama would be the clear winner on October 3rd to 56% on October 4th (by 2pm PT).

“This Tracker, and other Fun Facts that Bizrate Insights collects along with retailer ratings, helps provide a well-rounded picture of the online buyer,” stated Hayley A. Silver, Vice President of Bizrate Insights. “Additionally, we thought it would be interesting to trend how online buyers, our core segment, relate to the omnipresent Presidential Election scene.”

The Tracker also finds that Baby Boomers and Senior online buyers are the ones driving the loss in confidence for an Obama win.  Keep up to the date on what online consumers are predicting for the Presidential election here.

About the Study

The Bizrate Insights Online Buyer Presidential Election Tracker was launched on September 25, 2012.  The survey is conducted via the Bizrate Insights survey platform and offered to online buyers immediately after purchasing from the Bizrate Insights Network of over 5,200 ecommerce retailers in the US and Canada.

Bizrate Insights welcomes requests for Flash studies such as this one to relate points of interest to the online shopping community.

With over 16 million surveys collected annually from over 5,200 retailers worldwide, Bizrate Insights is the largest source of verified customer-generated seller ratings and reviews in North America, helping both online retailers and consumers make informed decisions. Bizrate Insights’ core solutions are free, allowing retailers of all sizes to build best-in-class customer experiences, gain competitive intelligence, and attract more qualified traffic from top search engines. Visit www.bizrateinsights.com to learn more about our solutions, used by over 40% of Internet Retailer Top 500 retailers, as well as thousands of smaller boutiques.

For more information, please contact bizrateinsights@bizrate.com

Filed Under: Announcements, Press Releases

Congratulations to our 26 newly Customer Certified retailers!

October 1, 2012 By

Congratulations to our retailers who recently became Customer Certified during the week ending September 29, 2012!

ebuy9 Jackson and Perkins
Metro Vacuums JEMoptical
Truck Accessory Liquidators Temptation Candy
MyFavoritePetShop Top Dawg Electronics
Antonino Flavio POWERSPORTS Plus 1 www.BusinessCardHolders.Us.com
CandleSelect Rlalighting
The Dennis Prager Store Pillsbury Store
CB World MegaMotorMadness
Birthday in a Box Semiprecious
Marley Coffee posterXXL.com
kohlerusco.com Picture-Frames-Warehouse
Healthy Legs and Feet Too! www.ebikerleather.com
Heat And Cool laminate-floor-cleaner.com

Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.

Standard Medal Size - 125x73 Pixels
Small Medal Size - 112x37 Pixels

Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of Kohlerusco.com’s testimonials:

See more ratings for kohlerusco.com at Bizrate.com
Brought to you by Bizrate Insights

The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Filed Under: Achievements + Recognition, Blog

Congratulations to our 21 newly Customer Certified retailers!

September 24, 2012 By

Congratulations to our retailers who recently became Customer Certified during the week ending September 22, 2012!

Wayside Gardens www.thediamondsfactory.com
PlumbingDepot Elite Gates
CheckAdvantage Smart Blonde
FunToCollect.com SmithGear
Spa and Pool Store POSPaper.com
EliteDresses Night Flyer
Wholesale Plumbing.com Party Products
The Diet Shop Scoops-Scoops.com
PartsPak.com eCanopy.com
Princess Bridal Gowns Ocean Mist Cosmetics Inc.
Home Compound

Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.

Standard Medal Size - 125x73 Pixels
Small Medal Size - 112x37 Pixels

Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of Spa and Pool Store’s testimonials:

See more ratings for Spa and Pool Store at Bizrate.com
Brought to you by Bizrate Insights

The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Filed Under: Achievements + Recognition, Blog

Congratulations to our 16 newly Customer Certified retailers!

September 17, 2012 By

Congratulations to our retailers who recently became Customer Certified during the week ending September 15, 2012!

Lens.com Closeout Bats
Birkat Elyon Puma CA
ACareOTC.com Beyond Stores
Seussland SquashGalaxy
Virtual Sun Hydroponics Halftee
Bob’s Chevelle Parts JudaicaWebStore
Speed Addict Cycles Sportsman’s Depot, LLC
Wise Food Supply Car Stickers Decals

Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.

Standard Medal Size - 125x73 Pixels
Small Medal Size - 112x37 Pixels

Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of Lens.com’s testimonials:

See more ratings for Lens.com at Bizrate.com
Brought to you by Bizrate Insights

The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Filed Under: Achievements + Recognition, Blog

Bizrate® Insights Names the 2012 Bizrate Circle of Excellence Award Recipients

September 10, 2012 By

Bizrate® Insights Names the 2012 Bizrate Circle of Excellence Award Recipients
– 94 Online Retailers That Consumers Can Depend on to Deliver Top Quality Service –

LOS ANGELES – September 10, 2012– Today, Bizrate Insights, one of the largest sources of consumer-generated reviews of online retailers in the United States, announced the winners of its 13th annual Bizrate Circle of Excellence Award for its North American Retailer Network. The Award recognizes retailers that received outstanding online customer satisfaction ratings throughout a one year period, as rated by their own, verified customers.

The 2012 Bizrate Circle of Excellence Award, a symbol of trust and dedication to the customer, was earned by 94 online retailers, representing the top 1.8% of the Bizrate Insights North American Retailer Network of over 5,200 retailers. Online retailers earning this prestigious Award received significantly higher*customer ratings than the Network average across all seven key satisfaction indicators listed below.

Among the Award winners, 38 retailers received the highest distinction, the Platinum Award, representing 0.7% of the Network. The Bizrate Circle of Excellence Platinum Award is conferred to retailers that achieved winner status plus a score of at least 9.0 out of 10.0 in all seven key satisfaction indicators reviewed for the Award.

Bizrate Circle of Excellence Satisfaction Indicators

Point of Sale measurement Post Order Fulfillment measurement
Overall Satisfaction Repurchase Intent
Product Selection Product Met Expectations
Ease of Finding What The Customer Is Looking For On-Time Delivery
Customer Support

* Based on statistical significance. Customer feedback for the 2012 Award collected August 2011 – July 2012

“Every year, the Bizrate Circle of Excellence continues to be an emblem of the best online retail experience that a consumer can have from retailers both big and small, and across nearly all product categories,” stated Bill Glass, CEO of Shopzilla, Inc., the parent company for both Bizrate and Bizrate Insights. “The Bizrate Circle of Excellence Award boosts consumers’ confidence when shopping online, whether it’s at a well-known retailer or smaller boutique hoping to garner a first order. On average, 37% of shoppers check Bizrate’s ratings and reviews before they buy—by placing the Bizrate Circle of Excellence Award on product pages, shopping carts, and checkout, these award-winning retailers can further boost consumer confidence.”

From a retailers’ perspective, Bizrate’s trust symbols and ratings are an important seal of customer approval. “As an industry leader, we are constantly striving to deliver the best customer experience—in both product selection and customer service, and as a company we are invested in the belief that our customers deserve the best,” remarks Pat Schmidt, VP of Operations for 2012 Bizrate Circle of Excellence Award Winning merchant Footlocker.com, Inc. (the Eastbay and CCS brands are 2012 winners).  “Bizrate Insights is a core partner in helping us measure how satisfied customers are with their experiences with us and in helping us respond to evolving customer needs and wants.  This win shows that we are delivering on our promises by helping our customers look and feel their best in our high-quality shoes and clothing.  We’re excited to use this Bizrate Circle of Excellence Award to build an even bigger base of satisfied shoppers.”

Bizrate Insights congratulates the 2012 winners:

The 2012 Bizrate Circle of Excellence Award recipients (winners are listed alphabetically; Platinum Award recipients denoted with an asterisk)

123inkjets Cyberweld.com PersonalizationMall.com*
1A Auto* Dave and Adam’s Card World* PetGuys.com
A Cherry On Top* DermStore.com PtouchDirect.com
Abacus Private Store* Discount Contact Lenses* PureFormulas.com
ACLens DiscountFilters.com* Pyramyd Air
Adagio Teas Do My Own Pest Control* Ralph Lauren
Aeropostale Dogfunk REI
American Musical Supply* Drs. Foster and Smith Replacements, Ltd.
AmericanMuscle.com* Dungarees.net* Ringside Collectibles
AppliancePartsPros.com* Eastbay Rocky Mountain ATV/MC
Austin Canoe & Kayak Easy Appliance Parts SafetyGlassesUSA.com*
B&H Photo* etrailer.com* Schneider Saddlery
Baby SuperMall* Fairytale Brownies ShipMyContacts.com
Bath & Body Works* Ferret.com SmartPak Equine*
BatteryMart.com* Filters Fast Smashbox Online
Bobbi Brown Cosmetics FRSport.com* Sole Provisions
Bodybuilding.com* Jake Wilson Strings and Beyond
Bose* Jimmy Beans Wool The Gallery Collection
Brooks Sports, Inc. Jo Malone* The Hitch Store*
Bumble and bumble Knitting-Warehouse The Perfume Spot
CajunGrocer.com Latemodel Restoration Supply* The Spa Depot*
Carl’s Golfland LD Products* The Vitamin Shoppe
CCS LensDiscounters.com ThinkGeek
CD Universe LovelySkin TireBuyer.com
Celebrate Express MardiGrasOutlet.com* TobaccoGeneral
ChristianBook.com* Metro Medical Online UGG Australia
Clinique Motorcycle Superstore Vat19.com
Concordia Supply* Muir Skate* Vermont Teddy Bear*
CondomDepot.com Music123 Zappos.com*
Crucial.com* Musician’s Friend zZounds*
Crutchfield* Origins
Cutlery and More, LLC* PartSelect.com*

 

About Bizrate® Insights:

With over 16 million surveys collected annually from over 5,200 retailers worldwide, Bizrate Insights is the largest source of verified customer-generated seller ratings and reviews in North America, helping both online retailers and consumers make informed decisions. Bizrate Insights’ core solutions are free, allowing retailers of all sizes to build best-in-class customer experiences, gain competitive intelligence, and attract more qualified traffic from top search engines. Visit www.bizrateinsights.com to learn more about our solutions, used by over 40% of Internet Retailer Top 500 retailers, as well as thousands of smaller boutiques.

 

About Shopzilla®, Inc.:

Shopzilla, Inc. manages a premier portfolio of online shopping brands in the US and Europe, consisting of Bizrate, Beso, Shopzilla, TaDa, PrixMoinsCher, and SparDeinGeld.  Shopzilla connects shoppers with over 100 million products from tens of thousands of retailers with its unique portfolio of engaging and informative websites.  Reaching a global audience of over 40 million shoppers each month through both its destination websites and affiliate network, Shopzilla is a leading source of sales and consumer feedback for online merchants and retail advertisers. With offices in Los Angeles, San Diego, and London, the company operates sites and business services in the United States, the United Kingdom, France and Germany. Shopzilla, Inc. is owned by Symphony Technology Group (STG).

Filed Under: Achievements + Recognition, Announcements, Press Releases
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