Last summer, we introduced our newest reporting tool – AccuRate Core. This web-based tool has a number of exciting new features including: 16 months of trended survey data, competitive benchmarking, cross tabulations and filtering. AccuRate Core is not only a great tool, but it is also free! For these reasons, AccuRate Core will be replacing VitalSigns effective July 1, 2011.
So what does VitalSigns’ retirement mean to you? Beginning now, when you log in to the Customer Feedback & Ratings tab on the Merchant Site, you can sign up to receive your AccuRate Core username and password – once you have your login and password, you can go directly to AccuRate Core from any online computer. If you have been running data in VitalSigns, you will need to run this data in AccuRate Core. Rest assured that all of your data, plus an additional 15 months, will be available when you log in. Please review the webcasts on the login page to learn more about running AccuRate Core queries.
If you currently do not have an AccuRate Core username and password, then please complete the following steps to request your login:
- Log-in to our Business Services Site.
- Click on the Customer Feedback & Ratings tab.
- Click on the Sign up link under the VitalSigns heading.
- Fill out the form with your full name, email address and desired username.
- Click Submit.
Remember, you will not be able to access VitalSigns after June 30, 2011.