Home : Blog : 2011 : March 2011

Congratulations Crutchfield on being featured in Inc. magazine!

March 29, 2011 By

Last week we ran across an article on Inc.com featuring one of our long time retailers Crutchfield.com. The article chronicles Crutchfield’s long time commitment to Customer Service excellence and how it has been instrumental to their success. Evidence of Crutchfield’s leadership in customer service can be found in the independent ratings awarded to it by its customers every day through the Bizrate survey. Crutchfield has not only won the Platinum level of Bizrate’s Circle of Excellence award in 2010, but it is also the only retailer to have done so all eleven years that Bizrate has awarded this distinction. We are pleased to have assisted Bill Crutchfield and his team as he noted with his company’s 10th consecutive win, “Bizrate Research has been an invaluable partner of ours. Their sophisticated tools allow Crutchfield to deliver unsurpassed customer satisfaction to all who shop our website.” What a way to raise the bar Crutchfield!

Read the full article on Inc.com.

Since 2000, Bizrate Insights has been awarding the Bizrate Circle of Excellence Award to those retailers who consistently gather customer feedback (via our free, independent ratings & reviews surveys) and earn ratings from their customers that are statistically significantly above the Bizrate Insights North American Retail Network averages for the award period. Learn more about the Circle of Excellence award here or contact your Bizrate Insights Account Manager for more information.

Filed Under: Achievements + Recognition

Congratulations to our newly Customer Certified retailers!

March 28, 2011 By

Congratulations to our retailers who recently became Customer Certified during the week ending March 26th!


Touch of Class YogaAccessories.com
www.mikescigars.com 5Forms
Body Kandi Poppers Express
Allergy Superstore Ligonier Ministries
The Fashion Corset Shop


Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.

Standard Medal Size - 125x73 Pixels
Small Medal Size - 112x37 Pixels


Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of YogaAccessories.com’s testimonials:

See more ratings for YogaAccessories.com at Bizrate.com
Brought to you by Bizrate Insights

The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Filed Under: Achievements + Recognition

Congratulations to our newly Customer Certified retailers!

March 21, 2011 By

Congratulations to our retailers who recently became Customer Certified during the week ending March 19th!


Mac Connection ORS Racks Direct
Xerox Direct Reliable Paper
Crocs – Official Site D&H Auto Parts
Sump Pumps Direct daily-contact-lenses.com
eXpertComics BuyMoreContacts.com


Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.

Standard Medal Size - 125x73 Pixels
Small Medal Size - 112x37 Pixels

Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of Croc’s testimonials:

See more ratings for Crocs – Official Site at Bizrate.com
Brought to you by Bizrate Insights

The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!



Filed Under: Achievements + Recognition

Congratulations to our newly Customer Certified retailers!

March 14, 2011 By

Congratulations to our retailers who recently became Customer Certified!


J&P Cycles firstSTREET Usfine
Hellolights.com www.volleyballamerica.com Shade Clothing
NutraExpress Dance Distributors TruckCandy
PtouchDirect.com Oh My Dog Supplies ValuePetSupplies.com
PriceWiseFavors.com Cellular Factory MyDepots Online
Seismic Audio Speaker eFilterWater Mid America Motorworks
BatteryNerds.com Soccer Savings.com Tmart.com
Professional Supplement Center Dean & DeLuca


Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.

Standard Medal Size - 125x73 Pixels
Small Medal Size - 112x37 Pixels


Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of Dean & Deluca’s testimonials:

See more ratings for Dean & DeLuca at Bizrate.com
Brought to you by Bizrate Insights

The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Filed Under: Achievements + Recognition

Goodbye VitalSigns, Hello Accurate Core

Last summer, we introduced our newest reporting tool – AccuRate Core.  This web-based tool has a number of exciting new features including:  16 months of trended survey data, competitive benchmarking, cross tabulations and filtering.  AccuRate Core is not only a great tool, but it is also free!  For these reasons, AccuRate Core will be replacing VitalSigns effective July 1, 2011.

So what does VitalSigns’ retirement mean to you? Beginning now, when you log in to the Customer Feedback & Ratings tab on the Merchant Site, you can sign up to receive your AccuRate Core username and password – once you have your login and password, you can go directly to AccuRate Core from any online computer.  If you have been running data in VitalSigns, you will need to run this data in AccuRate Core.  Rest assured that all of your data, plus an additional 15 months, will be available when you log in.  Please review the webcasts on the login page to learn more about running AccuRate Core queries.

If you currently do not have an AccuRate Core username and password, then please complete the following steps to request your login:

  1. Log-in to our Business Services Site.
  2. Click on the Customer Feedback & Ratings tab.
  3. Click on the Sign up link under the VitalSigns heading.
  4. Fill out the form with your full name, email address and desired username.
  5. Click Submit.

Remember, you will not be able to access VitalSigns after June 30, 2011.

Filed Under: Products

Congratulations to our newly Customer Certified retailers!

March 7, 2011 By

Congratulations to our retailers who became Customer Certified during the week ending March 5th!


All About Dance Premier Glow
Discount Office Items ElectronicsShowplace.com
Vests & Uniforms Discount Marine Supplies
knobsandhardware TheLatinProducts.com
LiveAquaria.com StocknGo.com
AutoLightCenter.com DogDoorMart


Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.
Standard Medal Size - 125x73 Pixels

Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of Premier Glow’s testimonials:

See more ratings for Premier Glow at Bizrate.com
Brought to you by Bizrate Insights


The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Filed Under: Achievements + Recognition

Creating a new account to utilize the Bizrate Insights Program for customer feedback

If you don’t have an account or don’t know if you have an account, then please go through the Registration process. The process is 5 simple steps. While these steps are clearly presented in the Shopzilla Merchant Services center, they are also detailed below.

Start by going to merchant.shopzilla.com and clicking on the “Register” link.

http://merchant.shopzilla.com

Step 1: Choose the country in which the site primarily does business. For Canadian sites, choose the US. Then click “Next”.

Step 2: Enter the URL for the home page of your retail website. Then click “Next”.

  • If the URL matches one in the system, then you will be prompted to select an account that already exists – this will advance you to the next step. If there are multiple accounts that look similar or you are unsure which to choose, then please email us at bizrateInsights@bizrate.com with your URL and a request for your MID.

Step 3:

  • Provide the primary contact information for the retailer. This should reflect a person at the retailer’s company and not an agency or a third party.
  • Enter in a username and password – these fields are case sensitive. WRITE DOWN THIS INFORMATION.
  • Read Shopzilla’s Terms & Conditions and check the box to accept.
  • Then click “Submit”
  • Review your information and either “Edit” or “Submit” as complete.

Step 4: Activate your account. You will receive an email to the email address of the primary contact on the account. Click on the link in the email to activate the account. This will land you on our site for the next step.

Step 5: Get the codes; no need to fund an account to take advantage of our survey.

See other ways to optimize the Buyers Survey and take advantage of our Abandonment survey.

Filed Under: Getting Started Tagged With:

Congratulations to our newly Customer Certified retailers!

March 1, 2011 By

Congratulations to our retailers who became Customer Certified during the week ending February 26th!


Titanium-Jewelry.com Ink Technologies
Decade Awards Reconditioned Sales, Inc.
SD Truck Springs

Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.

Customer Certified Medal

Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of Decade Awards’ testimonials:

See more ratings for Decade Awards at Bizrate.com
Brought to you by Bizrate Insights

The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Filed Under: Achievements + Recognition