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Congratulations to our 17 newly Customer Certified retailers!

December 28, 2011 By

Congratulations to our retailers who recently became Customer Certified during the week ending December 24, 2011!

Super Casuals Shop-Denali
Serious Plush Brainydeal.com
LSC Warehouse BJJ Sports
Bulkecandy.com LED Outfitters
Kaz International RockBottomFitness.com
www.earthproductsstore.com The Monogram Divas
AbesMarket PhotoCardsDirect
LostMyDoggie.com Zenni Optical
HOT TUB WAREHOUSE  

Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.

Standard Medal Size - 125x73 Pixels
Small Medal Size - 112x37 Pixels

Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of Abes Market’s testimonials:

See more ratings for AbesMarket at Bizrate.com
Brought to you by Bizrate Insights

The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Filed Under: Achievements + Recognition, Blog

Congratulations to our 18 newly Customer Certified retailers!

December 19, 2011 By

Congratulations to our retailers who recently became Customer Certified during the week ending December 17, 2011!

eHobbies.com Campus Colors Online
Serenity Health myBoelter
The Shoe Box Stores The Bell Collection
2WheelBikes.com TrueModelShips.com
Thriftycomputer.com The Whiskey Place
XToysUSA Classic Beads
Gear Nuts Microscope.com
FactoryBunkBeds.com ORS Cross Country Skis Direct
ZESCO.com ORS Snowshoes Direct

Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.

Standard Medal Size - 125x73 Pixels
Small Medal Size - 112x37 Pixels

Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of Microscope.com’s testimonials:

See more ratings for Microscope.com at Bizrate.com
Brought to you by Bizrate Insights

The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Filed Under: Achievements + Recognition, Blog

Congratulations to our 14 newly Customer Certified retailers!

December 12, 2011 By

Congratulations to our retailers who recently became Customer Certified during the week ending December 10, 2011!

Stickers Galore Luxe Designer Handbags
GalacticSnowSports.com www.crazyondigital.com
HermansCentral.com Fan Gear Unlimited
Kozy Komfort By Karen SMSassembly
All Sport Protection AngryBirdsTees
Axl’s Closet MaryShop.com
MotorcycleParts2U Russo Power

Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.

Standard Medal Size - 125x73 Pixels
Small Medal Size - 112x37 Pixels

Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of GalacticSnowSports.com’s testimonials:

See more ratings for GalacticSnowSports.com at Bizrate.com
Brought to you by Bizrate Insights

The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Filed Under: Achievements + Recognition, Blog

Congratulations to our 11 newly Customer Certified retailers!

December 5, 2011 By

Congratulations to our retailers who recently became Customer Certified during the week ending December 3rd!

Al’s Ski Barn 2K Furniture
Cleopatra’s Choice Restaurant Equipment Solutions
Christmas Tree For Me www.loehmanns.com
MyRadioStore Qualified Hardware
TinyTotties Rpp Hobby
ClickitCoverit Vehicle Covers & Accessories  

Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.

Standard Medal Size - 125x73 Pixels
Small Medal Size - 112x37 Pixels

Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of Loehmanns.com’s testimonials:

See more ratings for www.loehmanns.com at Bizrate.com
Brought to you by Bizrate Insights

The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Filed Under: Achievements + Recognition, Blog

Bizrate Insights reports record breaking 2011 Black Friday and Cyber Monday online sales volume

November 30, 2011 By

The numbers are in and WOW! Bizrate Insights’ U.S. and Canadian customer feedback program, with 5,000+ active retailers, saw double digit growth in Point-of-Sale survey volume for the entire Thanksgiving-Cyber Monday period this year as compared to the same period in 2010. Bizrate Insights’ Point-of-Sale survey is only offered on the order confirmation page post online order submission, and is therefore a proxy for online order volume.

2011 Black Friday - Cyber Monday sales volume

“Survey seen” is the number of times that a consumer saw page 1 of the survey. “Survey submission” is the number of times that the final page of the survey was submitted.

For this year as with last year, Cyber Monday topped Black Friday’s Point-of-Sale survey volume with 29.0% more surveys seen and 52.3% more survey submissions.

In record numbers, customers are ordering online and providing feedback to retailers with the goal of improving ecommerce. The year over year growth in our survey seen and submission numbers for Thanksgiving week, Black Friday, and Cyber Monday is a huge testament to the:

  • Importance of ecommerce in the retail spectrum;
  • Desire for consumers to give feedback through a simple process and actively participate in the development of ecommerce; and
  • Interest level of retailers in getting closer to the consumer, their wants and needs, via Bizrate Insights survey solutions.

Further demonstrative of these points is a closer look at the top 5 retailers who were also collecting customer feedback using our program in 2010– Cyber Monday same-store surveys seen grew by 26.7%!

Congratulations and Thank You to our participating retailers!

Please look for highlights on consumer sentiment regarding online shopping over Thanksgiving week, Black Friday, Cyber Monday, and Cyber Week through our joint study with Forrester Research’s Sucharita Mulpuru.

Filed Under: Announcements

Congratulations to our 9 newly Customer Certified retailers!

November 28, 2011 By

Congratulations to our retailers who recently became Customer Certified during the week ending November 26th!

Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.

Standard Medal Size - 125x73 Pixels
Small Medal Size - 112x37 Pixels


Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of ApexJewels.com’s testimonials:

See more ratings for ApexJewels.com at Bizrate.com
Brought to you by Bizrate Insights

The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Filed Under: Achievements + Recognition, Blog

Congratulations to our 19 newly Customer Certified retailers!

November 21, 2011 By

Congratulations to our retailers who recently became Customer Certified during the week ending November 19th!

BODYCANDY.COM The Pet Health and Nutrition Center
Automotive WorkWear Koala Credits
New York Times Store wowcondoms
Giftespot Bob’s Watches
Shopping Warehouse http://www.vikingbags.com
Get Organized eGlobal Electronics
MobiMega PVM Games
Twist 25 ConcordiaSupply.com
Acorn Online persunshop
USA Equipment Direct  

Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.

Standard Medal Size - 125x73 Pixels
Small Medal Size - 112x37 Pixels

 


Click here to find out more about the Customer Certified medal and how to implement it on your site!


Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.


Here is a sample of PVM Games’ testimonials:

See more ratings for PVM Games at Bizrate.com
Brought to you by Bizrate Insights

The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Filed Under: Achievements + Recognition, Blog

Same Medal, New Look: The Redesigned Customer Certified Medal

November 18, 2011 By

Here at Bizrate Insights we pride ourselves in not only gathering customer feedback for online retailers, but also in gathering retailers’ feedback on how to improve our tools and services. Based on this feedback and an update to our branding, the Customer Certified Medal is getting an upgrade!

Customer Certified Medal - Large and Small Sizes

What this means to you

Based on client feedback, we believe that the Customer Certified Medal will be even more widely adopted (beyond the thousands who already use it), increasing the recognition and the value of Bizrate Customer Certification to bolster consumer confidence in your website and brand. This is the first phase of our upgrades, so to take full advantage of the new medal, please use our most up-to-date medal code on your site.

How does the medal work?

The medal still updates daily and prominently displays the last date in which it was updated (today or prior day), showing that you are actively using the Bizrate Insights Buyer Surveys to gather customer feedback. The medal also still links directly to your Bizrate.com Report Card Page with Bizrate’s Smiley Scale™, allowing your customers to verify and gather detailed ratings.

The medal has 3 status levels so that you can always gain the benefits of participation: Customer Certified, Participating Store and Registered Store. Using our medal code properly ensures that your medal will automatically update to the proper status and date.

“Customer Certified” – This status is reserved for retailers who have received at least 20 Order Fulfillment (FF) surveys in the last 90 days.  The overall score for the past 90 days must also be at least 6.0 in the following areas:

  • Overall Satisfaction
  • Likelihood to Buy Again
  • On-time Delivery
  • Customer Support
  • Product Met Expectations

You may choose to use either or both of the two medal sizes available:

Customer Certified Medal - Large and Small Size

“Participating Store”- This status appears for retailers who have ratings data within the last 90 days, but do not meet the Customer Certified criteria.

Customer Certified Medal (Participating Store) - Large and Small Size

“Registered Store”- This status appears for retailers who have an account, but have not received any customer ratings within the last 90 days.

Customer Certified Medal (Registered Store) - Large and Small Sizes

The next phase

We understand and appreciate the added value of Bizrate’s Smiley Scale™, we are therefore going to add a mouse-over component to our new Customer Certified Medal. The mouse-over will contain high level ratings information and our Smiley Scale. Please keep an eye out for notification of this addition so that you can update the version of the medal code that you have on your site.

Are you looking for more marketing mileage?

We welcome you to use one of our tools or get creative with the marketing of your seller ratings and reviews as we have heard it helps increase site conversion. Our plug-and-play Testimonials Widget is a quick and easy way to display customer reviews.  Or create your own widgets or images to display ratings and reviews – just be sure to stay within our Publishing Guidelines and forward us your uses of our trademarks for review.

Questions? Feedback? Email us at bizrateinsights@bizrate.com or via our Contact Us form.

Filed Under: Announcements

Congratulations to our 9 newly Customer Certified retailers!

November 14, 2011 By

Congratulations to our retailers who recently became Customer Certified during the week ending November 12th!


alldaymall WorkBoots.com
AE Security Metro Swim Shop
Rain Collection Zebra Organics
Boxed-Gifts.Com Cellular Country
Generator Factory Outlet  

Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.


Standard Medal Size - 125x73 Pixels
Small Medal Size - 112x37 Pixels

Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of Generator Factory Outlet’s testimonials:

See more ratings for Generator Factory Outlet at Bizrate.com
Brought to you by Bizrate Insights

The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Filed Under: Achievements + Recognition, Blog

Fresh ecommerce content for SEO…for Free

November 8, 2011 By

Google noted on its blog on November 3, 2011 that it is changing its algorithm to increase the value of fresh and recent (yet still relevant) content in SEO. This means that two weeks before the holiday season kick-off, retailers are left to figure out how to include fresh, recent and relevant content without jeopardizing everything that they have already put in place.

Bizrate Insights to the rescue.

Retailers can gather ratings and reviews from verified customers on the purchase experience and products for FREE with Bizrate Insights. Plus, Bizrate Insights can invite customers to share their new purchases on Facebook (for free, of course).

Tips for retailers already using our Buyer Surveys:

  • Post new customer ratings and reviews to your site daily, weekly, or as often as needed to maintain SEO rankings.
  • Add products purchased to your survey invitation code on the order confirmation page so that we can collect product reviews that you can publish and/or invite customers to share their products purchased on Facebook.
      • If you haven’t updated your POS code in a while, then do it now.

Tips for retailers not yet using our Buyer Surveys:

  • Using our standard code to collect ratings and reviews on the purchase experience is as simple as copy/paste. Open an account, grab the code from the interface, and paste it into the top of the body section of your order confirmation page.
  • Sign up for reports in the Subscription Management Center to gain access to ratings and reviews for publication.
  • Utilize the SKU fields in the order confirmation page survey invitation code to be able to collect product reviews and share purchases on Facebook.

In addition to providing retailers with easy-to-implement-and-collect fresh content that can be used for Google’s bots, Bizrate Insights also already provides Google’s Seller Rating’s feature with order fulfillment ratings and reviews from verified buyers. Bizrate Insights’ has two ways to help retailers get the most from retail searches on Google.

Questions? Email us at bizrateinsights@bizrate.com or via our Contact Us form.

Filed Under: Announcements
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