Vitalmail is a report that is useful to everyone in a company – from Customer Service Mangers to Executives alike. This report is not only free, but you can begin to receive it as soon as your first Point-of-Sale Survey is completed.
So what exactly is VitalMail? VitalMail is a daily snapshot of your organization’s performance. The day following any completed Point-of-Sale surveys, you will receive a VitalMail email containing your aggregated scores for Bizrate’s standard Point-of-Sale and Fulfillment questions. Not only will you be able to see scores for the past day, but VitalMail also provides rolling scores for the past week and two-week time periods for comparison. In addition to scores, you will also get a random sample of five Point-of-Sale and five Fulfillment comments to review.
The VitalMail email is available to anyone in your company. Distribution lists can be managed within our Subscription Management Center. If you would like to learn more, you can also log-in to our Business Services site and click on the Subscription Management Center link located within the Customer Feedback & Ratings tab.
Below is a sample VitalMail report that we deliver daily via email.